FAQ - Frequently Asked Questions

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  1. Is it possible to reinstall the firmware of a device ("flashing")?
  2. Do I need a Raumfeld Expand (formerly name: Base)?
  3. The Expand ( formerly name: Base) does not react after installing an update. What can I do?
  4. Expand (formerly name: Base) doesn't start properly (left LED permanently lid, centre LED flashing every 5 seconds)
  1. Is it possible to reinstall the firmware of a device ("flashing")?
    Should one of your devices no longer react even after you've disconnected the power and restarted the device, you may reinstall the device's firmware and thereby reset it to factory defaults.

    Please note that when reinstalling the firmware all device settings are lost.

    Here you will find advice on reinstalling the firmware of the following devices:  Reinstalling the firmware in our online manual 
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  2. Do I need a Raumfeld Expand (formerly name: Base)?
    A Raumfeld Expand is recommended in a multi room system. If you would only like to play music in a single room you only need a playback device and a controller (Raumfeld Controller or Teufel Raumfeld App for your smartphone). Also see System Overview

    Role of the Raumfeld Expand
    • By creating a dedicated Wlan network it provides the bandwidth for a loss-free transmission
    • By connecting to your home network the Expand is able to access your music stored on a computer or NAS (network attached storage). With the Raumfeld Controller you then have access to your complete digital music library.
    • If you own a Raumfeld Expand the size of your music library may exceed 200,000 tracks. Instead, without the Raumfeld Expand, the maximum capacity of your music database is about 50,000 tracks.

    Should you wish to extend your system with a Raumfeld Expand, get in touch with our customer service team.
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  3. The Expand ( formerly name: Base) does not react after installing an update. What can I do?
    Should the Expand not react after installing an update please remove the power plug for at least 3 minutes. Afterwards, the Expand should boot normally.
    Should removing the power plug not be sufficient to restore system functionality, please perform the following steps which will recover the Expand.  Hereby, all settings and data stored on the internal hard disk of the Expand will be preserved.

    Instructions for Expand Recovery
    Please first download the file "base.img" and copy it to a USB stick:
    http://updates.raumfeld.com/repair/base.img

    Then perform the following steps:
    1. First remove the Expand's power plug for at least 30 seconds.
    2. Then, connect the USB stick to the upper USB port of the Expand.
    3. Press and hold the setup button on the back of the device while you attach the Expand's power plug in order to start it.
      Please press and hold the setup button for 10 more seconds.
    4. After max. 30 seconds the outer and inner LEDs will start to blink alternatingly. This indicates that the recovery has been started. Please note that the recovery may take up to 5 minutes. After that, the Expand will reboot automatically.
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  4. Expand (formerly name: Base) doesn't start properly (left LED permanently lid, centre LED flashing every 5 seconds)
    If the Raumfeld Expand doesn't start properly after setup (left LED permanently lid, centre LED flashing every 5 seconds), it doesn't receive an IP address from your network router.

    We suggest to probe the following solutions step by step. Should the problem persist afterwards, please get in touch with our service team.
    • First make sure that the router is connected to the proper port (right network port, labelled "ROUTER"). To connect a computer, always use the network port on the left (labelled with a network symbol).
      If you operate the Expand without a connection to your network router make sure that the ROUTER port is free.
    • Reboot your network router.
    • If the problem persists, check the settings of your network router:
      • DHCP must be activated
      • The DHCP server should automatically assign IP addresses to computers in the network.
      • If you prefer not to enable automatic IP addresses, make sure a static IP address is assigned to each device. Please note that the same IP address must not be assigned to multiple devices.
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