FAQ - Frequently Asked Questions

Sort FAQs by product
Sort FAQs by topic
  1. Is it possible to reinstall the firmware of a device ("flashing")?
  2. Connector isn't shown on my Controller under "Line In"
  3. No sound with high sample rates (Connector 2)
  4. I have a Connector connected to my system via a digital optical cable and sometimes experience drops in the music stream. What can I do to ensure even playback?
  5. I have a Connector connected to my system via a digital optical cable and sometimes experience drops in the music stream. What can I do to ensure even playback?
  1. Is it possible to reinstall the firmware of a device ("flashing")?
    Should one of your devices no longer react even after you've disconnected the power and restarted the device, you may reinstall the device's firmware and thereby reset it to factory defaults.

    Please note that when reinstalling the firmware all device settings are lost. 

    Here you will find advice on reinstalling the firmware of the following devices: Reinstalling the firmware in our online manual
    top
  2. Connector isn't shown on my Controller under "Line In"
    In order to be shown on the Controller or in the App under the application Line In if the following preconditions are met:
    • The Speaker/Connector has to be set up and connected to the Teufel Streaming system (both LEDs permanently lid)
    top
  3. No sound with high sample rates (Connector 2)
    The Connector allows playback of music files with very high sample rates (up to 192 kBit). By connecting it to your stereo receiver you are able to enjoy high resoultion music files on your stereo set.

    Unfortunately not all stereo receivers can process high sample rates on the optical input. If the Connector 2 sends a signal with a higher sample rate than your stereo receiver is able to process it will not play the signal. Hence there is no sound.

    In order to solve this problem the Connector 2 offers the configuration option "Maximum sample rate on optical output". You will find it under Settings > Room Configuration > (Room name of Connector 2) > Connector 2.

    This option allows you to set the maximum sample rate your stereo receiver is able to process. The Connector 2 will then down-sample material with a higher sample rate to the denoted maximum sample rate. 
    top
  4. I have a Connector connected to my system via a digital optical cable and sometimes experience drops in the music stream. What can I do to ensure even playback?
    You can adjust the maximum sampling rate in the Connector’s configuration menu within the Raumfeld App. Try reducing this rate until your streams of music play without drops. If this does not help, activate the “fixed clock” option by checking the box. You’ll find the Connector’s configuration menu in the Raumfeld App under Settings>Room Configuration>Your Rooms(Select Connector) > Room Details(Select Connector again).
    top
  5. I have a Connector connected to my system via a digital optical cable and sometimes experience drops in the music stream. What can I do to ensure even playback?
    You can adjust the maximum sampling rate in the Connector’s configuration menu within the Teufel Raumfeld App. Try reducing this rate until your streams of music play without drops. If this does not help, activate the “fixed clock” option by checking the box. You’ll find the Connector’s configuration menu in the Teufel Raumfeld App under Settings>Room Configuration>Your Rooms(Select Connector) > Room Details(Select Connector again).
    top
Auf unserer Website werden Cookies verwendet
In order to provide the best possible service and to offer relevant advertisements, we use functional, analytical and advertising cookies, as well as similar technologies provided by Teufel Audio or third parties, on our site. For more information, please see our Privacy Policy and Cookie Guidelines, where you can manage your cookie settings and opt-out. By clicking the X symbol, or by continuing to use this website (for example, by clicking a link on the site), you consent to the use of these cookies.